RETURN POLICY
Effective Date: 18 Aug 2024
At ElectriCity Crew, customer satisfaction is our top priority. If you are not fully satisfied with your purchase of electrical and electronics gadgets and accessories, we are here to help. Please read our return policy carefully to understand your rights and obligations regarding returns.
1. Return Eligibility
To be eligible for a return, the following conditions must be met:
- Items must be unused, in their original packaging, and in resalable condition.
- The return request must be initiated within 30 days from the date of delivery.
- Certain items may be exempt from returns, including:
- Services that have already been performed.
- Gift cards.
- Downloadable products or digital content.
- Items marked as final sale or non-returnable.
2. How to Initiate a Return
To initiate a return for a product purchased from ElectriCity Crew, please follow these steps:
1. Contact Us: Reach out to our customer service team at [insert email address] or call us at [insert phone number] within 30 days of receiving your item. Provide your order number and the reason for the return.
2. Receive Instructions: Our team will provide you with detailed instructions on how to return your item, including the return shipping address.
3. Pack Your Item: Carefully pack the item in its original packaging, including all accessories, manuals, and documentation. Ensure the package is securely sealed to prevent damage during transit.
3. Return Shipping
- Return Shipping Costs: Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item sent, defective product).
- Shipping Method: We recommend using a trackable shipping service or purchasing shipping insurance for items valued over [insert amount]. We cannot guarantee that we will receive your returned item.
4. Refund Process
Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria. If approved:
- Refund: We will process your refund to the original payment method within 5-10 business days. Please note that your bank or credit card provider may take additional time to post the refund to your account.
- Partial Refunds: If the item is not in its original condition, is damaged, or missing parts not due to our error, we may issue a partial refund.
5. Exchanges
If you would like to exchange an item for a different size, color, or model, please follow the return process outlined above and place a new order for the desired item.
6. Cancellations
- Service Appointments: To cancel a booked electrical service, please contact us at least 24 hours before the scheduled appointment. Cancellations made less than 24 hours in advance may be subject to a cancellation fee.
- Product Orders: If you wish to cancel a product order before it has shipped, please contact us as soon as possible. If the order has already been shipped, you will need to follow the return process.
7. Contact Us
If you have any questions or need assistance with your return, please contact our customer service team:
ElectriCity Crew
Email: admin@electricitycrew.com.au
Phone: +61405374865
Address: 80 Renou St., East Cannington, WA 6107 Australia
Thank you for choosing ElectriCity Crew! We appreciate your business and are committed to ensuring your satisfaction with our products and services.